Why Netflix Can't Find Account With Email?
Follow these steps to be sure you're using the correct email address to sign in:
- Visit netflix.com/loginhelp.
- Select I don't remember my email or phone.
- Enter the first and last name on the account, as well as the credit or debit card number on file.
- Select Find Account.
Why is Netflix saying there is no account with my email?
Netflix says my email address is invalid after I've signed in to my account. If you've successfully signed in to the Netflix website and you see a banner that says your email address is invalid, select Update Email Address to correct any spelling errors or typos in the email we have on file.
How do I access my Netflix account?
Access the My Account page through any page on Netflix after you sign in to your account. Access your Netflix account information and preferences from one location. Click "Your Account." Sign in to your Netflix account and hover your cursor over your profile name to reveal a drop-down menu.
Can you have 2 Netflix accounts with the same email address?
You are able to add a different email address to any profile with an All Maturity rating to receive personalized recommendations and other communications from Netflix. You will need to remove your email address from an existing profile before you can add it to a different profile.
How do I reset my inactive account on Netflix?
If your account is inactive, you'll be asked to restart your membership once you sign in to Netflix. Your billing date will change to the date you restart your membership. If your account is active, you can retain your status by clicking the Restart Your Membership link on your Account page.
Why can't I cancel my Netflix account?
If you do not see the cancellation option in your account, you will need to cancel the account with your billing company. On your Account page, you will see either a link to guide you through the cancellation process with your billing company, or instructions to contact your billing company to cancel.
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