How to Report a Problem on Facebook Messenger

How to Report a Problem on Facebook Messenger?

When talking about the popularity, Facebook needs no introduction. With the most number of active global users, Facebook helps you to connect with the world. However, Facebook and its partner apps are facing crash errors lately. People using Facebook Messenger are encountering several issues with sending and receiving text messages. If you also have problems with your Facebook messenger, you can report them to Facebook. Facebook offers numerous support options to fix the 'Why is messenger not working?' issue? Read ahead to learn more about Facebook Messenger and how to report a problem regarding it.

What is Facebook Messenger?

Facebook Messenger is a free mobile instant messaging app. With Messenger, you can send text messages, share photos, videos, audio, and documents. You can also share interactive stickers and GIFs in chats. Messenger also provides the function of video chats and conferencing both through mobile and PC. 

How to resolve Messenger not working issue?

If you are facing some issues with your messenger, try these little tricks to resolve them.

  • Close the messenger app from the background and open it again.

  • Check if your app is updated or not. If there are updates available, update the app.

  • Clear the cache memory and data.

  • Restart your device and try opening the app again.

  • Uninstall the app, reinstall it, and check if the issues went away.

 

How to report problems with Facebook Messenger?

 How Do I Report a Problem with Facebook Messenger? If this kind of query arises in your mind too, you are in the right place. Reporting problems on Facebook is not a difficult task. Here you can find some simple methods to report issues on Facebook.

On Android devices

  • Sign in to your messenger app.

  • Open the chats icon.

  • Tap on your profile picture.

  • On the bottom of the page, tap on the 'Report Technical Problem' option.

  • Describe your issues in the text box provided. 

  • Tap on the 'Send' button.

On Apple devices

  • Log in to the Messenger app.

  • Tap your profile picture available in the chats icon.

  • Scroll down the page and tap on the 'Report a Problem' option.

  • Submit your request and tap on the 'Send' button.

On Desktop app

  • Sign-in to your messenger account.

  • Select your profile picture on the top-left corner.

  • Click on the 'Preferences' option.

  • Choose 'Report a Problem.'

  • Now, describe your issues in the text box.

  • Click on the 'Submit' button.

On the Website

  • Visit the Facebook Messenger website.

  • Log-in to your messenger account.

  • Click on your profile picture.

  • Click on 'Preferences.'

  • Select 'Report a Problem.'

  • State your issues in the text box.

  • Click on 'Submit.'

How to get rid of the red number (notifications) on Messenger?

Does it not frustrate you when you see a red number or notification on your Messenger app when you do not have any new messages? It might make you think, 'How do I get rid of the red number on Facebook Messenger?' Well, there are a few methods through which you can fix this issue. 

  • Search for all the unread messages on the messenger.

  • Use the 'Mark all as read' option to make all the unread threads as read.

  • Make sure to check all the Archived threads.

  • Turn off all the batch notifications from the 'Settings' menu.

  • Uninstall and then reinstall Messenger.

Facebook ensures to give its users the maximum user satisfaction, and that's why it respects the user feedback. With the above methods, you can resolve your 'How do I report a problem on messenger' query with ease. You can also contact Facebook customer support to report an issue.

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